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At Digital Roots Media, we understand that circumstances may change, and you may need to cancel our services. We strive to make the cancellation process as smooth as possible. Please review our cancellation policy below:
Cancellation Requests: To initiate a cancellation, please contact our customer support team at hello@digitalrootsmedia.com. Provide your account details and the specific service you wish to cancel. We will guide you through the cancellation process.
Refund Eligibility: Refund eligibility depends on the type of service and the terms outlined in your agreement or contract with Digital Roots Media. Some services may have non-refundable fees or cancellation charges. Please refer to your specific agreement for detailed information.
Notice Period: We require a minimum notice period for cancellations to allow us to process your request effectively. The notice period may vary based on the service provided. Please refer to your agreement or contact our customer support team for the applicable notice period.
Pro-rated Charges: For services billed on a recurring basis, such as monthly subscriptions, cancellation requests made during a billing cycle may result in pro-rated charges for the remaining period until the cancellation takes effect.
Communication Channels: All cancellation requests must be submitted in writing via email or through our designated customer support channels. Verbal or informal requests will not be considered valid.
Termination by Digital Roots Media: We reserve the right to terminate our services and cancel your account in cases of violation of our Terms of Service or if we find that the services are being misused.
Confirmation of Cancellation: Once your cancellation request is processed, we will provide confirmation via email or other communication channels as agreed upon. Please retain this confirmation for your records.
Please note that this cancellation policy may vary depending on the specific service and terms agreed upon in your individual contract or agreement with Digital Roots Media. We recommend reviewing the terms of your agreement or contacting our customer support team for further assistance.
If you have any questions or need clarification regarding our cancellation policy, please contact us at hello@digitalrootsmedia.com. We are here to help you.